Superb Internet Overview
Superb Internet has been into hosting business for a fairly long time. Since its establishment in 1996, Superb Internet has provided web hosting, dedicated server and virtual private servers. Superb Internet is partnered with HopOne for its functions. They have offices in Washington, Virginia, Hawaii and Honolulu is their head office. The Company was founded with a motto: ?Ahead of the Rest?, which is why its prices are competitive and their plans are loaded with features. The company is among the first to offer 100% uptime guarantee and to offer commercial VPS.
Company Name: Superb Internet Corporation
Establishment: 1996
Key Selling Points:
- America’s second-oldest Web hosting company
- distinguished by ISO 27001, ISO 9001 and SSAE-16 compliance
- delivers the highest levels of secure services, through a vast redundant and diverse platform
Services Offered: shared, dedicated and cloud hosting services, cloud-based Infrastructure-as-a-Service (IaaS) provider
Managed hosting, server colocation services, dedicated servers, virtual web hosting, virtual private servers (VPS) and domain registration
Lease-to-Own Program: Customers add $25 to the price of their server in exchange for ownership over that server after 12 months.
Target Customers: SMBs
Uptime: 100%, low latency and zero packet loss SLA
Promotions:
- Superb Internet Celebrates 20 Years in Business and on this occasion offering lucky every twentieth new, existing or past customer to receive 20 years of free services
Ending date and Time: 11:59 PM on July 31, 2016
Executives:
Internet Marketing Manager : Quincy Solano
Partnerships:
HopOne Internet Corporation – data center and low latency coast-to-coast IP backbone infrastructure provider
Superb Internet: Reliability and Uptime Report
With its three data centers, Superb Internet assures its customers with 100 uptime guarantee. In case the company fails to provide the assured uptime figure, it compensates their clients with one full day of free hosting for every hour of downtime. Those with premium transit get double compensation i.e. 2 days. Hardware is provided with 2-hour replacement guarantee.
Superb Internet Plans
Dedicated hosting plans vary depending on the number of cores provided. The plans are named: Dual Cores, Quad Cores, Hexa Cores, Octa Cores, Deca Cores and Dodeca Cores.
Superb Internet also provides web hosting services. Their plans are named as: GridLITE, GridPRO and GridMAX. Features provided with these plans include: unlimited monthly traffic, unlimited disk space, Firewall Protection, Full FTP access, Daily Back Up, unlimited domains, Site Stats and SSL Certificate.
Superb Internet Price Value
Superb Internet: Features and Control Panel
- SSL certificate
- Custom PHP configuration
- Java Applets
- MySQL Databases
- Firewall Protection
- POP3/IMAP Mailboxes
- Cron Jobs
- Anti-Virus and Spam Protection
- myCP control panel
- Email Forwarding
- IP address resolution
Superb Internet Support
Superb Internet assures its customers with a response time of 30 minutes. The Company lays extra stress on addressing customer?s issues in quickest possible way. Company Knowledge Base and Videos tab provides the users with general set up and troubleshooting information other 24/7 support measures include: phone, live chat and ticket system. The Company also supports page with Twitter known as SuperbCare which is used for getting tweets about upcoming events and products along with discounts.
Pros
100% uptime assurance is not provided by many companies.
Cons
Their prices are out of reach for many clients.
For a feature-rich pack, the customer is charged extra.
Cancellation Policy
Termination request can be sent via email/ fax or by using myCP® control panel. For account termination, the client is required to do so within 30 days of renewal date. After the request is send forth, the company forwards an email for termination verification for acknowledgement. After processing, the termination takes up to 5 days. Superb Internet also provides a 30 days money return policy for cancellation within 30 days of account activation.
Conclusion
Superb Internet consists of a plethora of plans that are suitable for any size of organization. These plans are fully customizable and are backed with Company?s dependable support. Their impressive uptime guarantee makes them one of the top players. Superb Internet?s target market is corporate houses for which the Company is equipped with latest technology and innovative solutions.
